Shipping policy

This Shipping Policy explains how Maviox Private Limited processes, ships, and delivers orders placed on www.maviox.com. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within [X–X business days] after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day. You will receive a confirmation email once your order has been placed, and a second notification once it has been dispatched.

2. Shipping Destinations

We currently ship across India. [If you ship internationally, add: We also ship to select international destinations. International shipping timelines and charges vary by location.] If your area is not serviceable by our courier partners, our team will contact you with alternatives.

3. Shipping Charges

  • Standard shipping charges are calculated at checkout based on your location and order value.
  • Orders above [₹ amount] qualify for free shipping.
  • Any applicable taxes or duties will be displayed before you complete your purchase.

4. Estimated Delivery Time

Once dispatched, estimated delivery times are:

  • Metro cities: [X–X business days]
  • Other locations: [X–X business days]
  • Remote or non-metro areas: [X–X business days]

Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather, or regional restrictions.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment through our courier partner's website. Please allow up to 24 hours for tracking details to become active.

6. Delays

While we make every effort to deliver orders on time, Maviox is not responsible for delays caused by courier partners, incorrect shipping details provided by the customer, natural events, or other circumstances outside our control. If your order is significantly delayed, please contact us using the details below.

7. Incorrect or Incomplete Address

Please ensure your shipping address is accurate and complete at checkout. Maviox is not liable for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply for re-delivery.

8. Failed Delivery Attempts

Our courier partners typically make multiple delivery attempts. If delivery fails after all attempts, the package may be returned to us. In such cases, we will contact you to arrange re-shipment, which may incur additional charges.

9. Damaged or Lost Shipments

If your order arrives damaged, or if a shipment is lost in transit, please contact us within [X days] of the expected delivery date with your order number and supporting photographs (for damaged items). We will investigate and work towards a suitable resolution.

10. Contact

For any questions regarding your shipment, please reach out to us:

Maviox Private Limited
WeWork Latitude, 10th Floor, RMZ Latitude, Hebbal, Kempapura, Bengaluru – 560024, India
Email: contact@maviox.com
Phone: +91 8747031192